Page 16 - Slide 1

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QUALITY
PERFOR-
MANCE
FEATURES
CONFOR-
MANCE
SERVICE-
ABILITY
PERCEIVED
QUALITY
AESTHE-
TICS
DURABI-
LITY
RELIABI-
LITY
DIMENSI
KUALITAS
Memenuhi
fungsi
Elemen
tambahan
Handal
Memenuhi
spesifikasi
Kemudahan
perbaikan
Citarasaseni
Dayatahan
Layak
(Sumber: David Garvin,
1984)
Panduan Kualitas Visual
Infrastruktur Bidang Cipta Karya
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